FAQs

I’m a new student. Can I upload a class schedule or financial aid award letter to verify that I’ve been accepted to my school?

No. If you aren’t yet enrolled, you must upload an acceptance or welcome letter from the school you plan to attend in the fall. If you are enrolled, but don’t have a transcript yet, you must upload an acceptance or welcome letter to verify enrollment. If you have been enrolled for at least one full term, you must upload a transcript. These are the only acceptable documents.

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What should I do if my school doesn’t issue acceptance letters?

Ask the Admissions Office to produce and sign a letter on official letterhead stating that you are approved to enroll for the fall term.

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What if the letter from my school says my acceptance is pending?

A letter that says your acceptance is pending receipt of other documents is not eligible.

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What if I haven’t received an acceptance letter from my school by the March 1, 2018 deadline?

If you aren’t currently enrolled, and the school you plan to attend hasn’t sent you an acceptance letter by March 1, 2018 you won’t be eligible to apply this year.

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I have my acceptance letter, but I don’t know how to upload it using your online application. What do I do?

There are several options for preparing your acceptance/welcome letter. Please remember that letters must show your unconditional acceptance to your school. Letters stating provisional or conditional acceptance will not be accepted.

Scan a hard copy: If you only have a hard copy of your acceptance/welcome letter, you will need to scan it and save a copy on your computer (or the computer you're using to complete the application). If you do not have a scanner, you may be able to access one on campus in your school's library, student center or other office. Your public library or local printing store (FedEx, Kinkos, Office Max, etc) may also have a scanner that you can use. All scanners are different, so wherever you go, ask someone if they can help you scan your letter. After it has been scanned, save the letter as a .PDF or .JPEG file on your computer (or the computer you're using to complete the application), then upload it.

Copy and Paste e-mail into Microsoft Word and save as a .DOC file: If you received your acceptance online via e-mail, you may also be able to copy and paste the content into a Microsoft Word or other document. Highlight the full text of your letter, including the date received and the sender's name and e-mail address, then press "Ctrl" and "C" simultaneously to copy the text to the clipboard. Open Microsoft Word and press "Ctrl" and "V" simultaneously. This will paste the text into the document. Click "File," then "Save as." Save the document as a .DOC or .DOCX file on your computer (or the computer you're using to complete the application), then upload it.

Scan a printed e-mail: You can also print and scan an acceptance/welcome letter that was sent via e-mail. After printing, scan and save a copy of the letter on your computer (or the computer you're using to complete the application). If you do not have a scanner, you may be able to access one on campus in your school's library, student center or other office. Your public library or local printing store (FedEx, Kinkos, Office Max, etc) may also have a scanner that you can use. All scanners are different, so wherever you go, ask someone if they can help you scan your letter. After it has been scanned, save the letter as a .PDF or .JPEG file on your computer (or the computer you're using to complete the application), then upload it.

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What if I’m currently enrolled, but don’t have a transcript because I haven’t completed a full term yet?

You may either upload an acceptance or welcome letter from your school or an enrollment verification confirming that you are currently a student. For the purposes of our application, you will be considered a new student.

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If I am currently enrolled, do I have to send an “official” transcript?

No. You may upload a copy of an official transcript, or an “unofficial” transcript, which can usually be obtained free of charge from the Registrar’s Office or by downloading it from the college’s website.

However, unofficial transcripts are only acceptable if both your name and the name of the school are printed on them. If you aren’t able to get an unofficial transcript that meets this requirement, you will have to ask the Registrar’s Office for an official transcript.

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I have my transcript, but I don’t know how to upload it using your online application. What do I do?

To prepare your transcript to upload, you have several options. Please remember that all transcripts need to list both your name and the school's name. You may not type these items in yourself.

Download a .PDF or other file: If your school gives you the option of viewing your transcript online, you may also be able to download and save it as a .PDF or other file. You can save the file on your computer (or the computer you're using to complete the application), then upload it.

Take a screen shot and save as a .JPEG file: If you can view your transcript online but cannot download it, you can take a screen shot (basically, a picture of the screen) using the computer. Press the "Ctrl" and "Print Screen" keys simultaneously. This will take a picture of your screen showing the transcript. Then press "Ctrl" and "C" simultaneously to copy the picture to the clipboard. Open a photo editing program (like Microsoft Paint), and press "Ctrl" and "V" simultaneously. This will paste the picture of your screen into the photo editor. Click "File," then "Save as." Save the picture as a .JPEG file on your computer (or the computer you're using to complete the application), then upload it. *You may need to take multiple screen shots to capture all pages of your transcript. If so, be sure to combine all pages together into one .JPEG file since you can only upload one transcript file.

Copy and Paste into Microsoft Word and save as a .DOC file: If you can view your transcript online but cannot download it, you may also be able to copy and paste the content into a Microsoft Word or other document. Highlight the full text of your transcript, then press "Ctrl" and "C" simultaneously to copy the text to the clipboard. Open Microsoft Word and press "Ctrl" and "V" simultaneously. This will paste the text into the document. Click "File," then "Save as." Save the document as a .DOC or .DOCX file on your computer (or the computer you're using to complete the application), then upload it.

Scan a hard copy: If you only have a hard copy of your transcript, you will need to scan it and save a copy on your computer (or the computer you're using to complete the application). If you do not have a scanner, you may be able to access one on campus in your school's library, student center or other office. Your public library or local printing store (FedEx, Kinkos, Office Max, etc) may also have a scanner that you can use. All scanners are different, so wherever you go, ask someone if they can help you scan your transcript. After it has been scanned, save the transcript as a .PDF or .JPEG file on your computer (or the computer you're using to complete the application), then upload it.

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